Intel's Plan

Intel’s proposal to take over MacAfee is to be commended. Intel is already one of the top chip makers in the world. And like any company if it does not continue to innovate it will stagnate and if it stagnates there is only one direction it will go that down.

Intel has chosen well. A security software company has a lot of value in the future. With also most every gadget available having access to internet, the risk is of malware and virus infection has greatly increased. So people in the future will be more security conscious.

The possibility of MacAfee being available on all electronic gadgets with an Intel chip will be a welcome to customers. For one it will mean that no matter what your gadget is always protect with an inbuilt permanent security software. To make this possible Intel may or may not increase the price of it’s chips.

IS IT THE CONSUMERS FAULT?

Almost a month has passed since the oil spill occurred at Mumbai. There authorities were caught off guard. Especially with no proper equipment the spill spread across the course. Thankfully the spill was not such a large amount so as to cause a major disaster. The authorities tackled the oil spill while the police took the members of the ships for questioning. Recently the government has asked MSS Chitra for an initial 3 cores for the damages.

However I am very much dissatisfied by the situation. In other incident Government inabilities to tackle the situation was testing due to the lack of equipment. If such an incident happens again in a much larger scale then the coast will be in real trouble. Also we seen the media has only covered the clean up drive-up drive by the authorities and some citizen groups, it has failed to follow up in the action on taken and fulfilling its duty as a watch dog and pulling up the government of the poor and incapable response on such an incident. The government is also going very soft on the culprit MSS Chitra. This oil spill has cost a lot and the government showed recovers the cost. This is another incident where the government is going soft on the corporate sector. The Government must exert more pressure on the company. This it self will send out a message to the cooperate world that any incident involving their unit will make they strongly liable.

However perhaps all of this has not happened because of the simple reason that public is not bothered. The Indian public is not very environment conscious, this can be attributed to the fact that many are still trying to get food and shelter. MSS Chitra can also be assured that its company will not get any damage in the corporate world because this is company that has to appeal to the corporate sector who are in need of its transport services.

Vodafone Customer Care

Recently my mother had an irritating problem with her cell phone service provided, Vodafone. After going twice to the Vodafone store, her line was cut for the second time not even a week passing. And for the second time she called up customer service and gave them a firing that even made my house shake. All the customer care kept on saying is sorry or they transferred the calls keeping my mother waiting for fifteen to twenty minutes. They never seemed to grasp the problem. Staring at the screens in front of them, they used to say that the reason was because that there was an error in one of the documents submitted and they said this even after visiting the store again. My mother furiously jabbed the button on the key board sending a mail to the Vodafone even though she knew they would not reply. I thought to myself what could be done to solve this problem and I could not come up with a solution. Obviously there was problem with the organization.

First of all the customer care personal kept on apologizing. This is not what people want to hear, saying it once is more than enough. What is needed a adapt solution to the customers problem. There is a problem at the training level where the personal are taught to act in structured way. Sure, that is a good thing because they are able to deal with tough customers and sticky situations. However the personal touch is lost, to handle the customer the personal must understand the customer, the personal must put himself/herself in their shoes. Many customers cannot go to a Vodafone store because they do not have the time and it is not like the store is next to their house. The problem must be able to be resolved over the phone and if needed a personal sent over the house to collect the required documents because just as they have door to sale man this should add this facility.

Second the personal needs to understand that whatever is on his/her screen does not tell the tale of their customer’s problems. They need to understand them. Being a representative of the company it is expected a lot of frustration put on them. Like any company there is a lot of red tape and departments that handles a lot of things. This is where companies that have polices of employee first count because now the employee will make an extra effort to overcome the red tape and make sure the grievance is taken care of the appropriate department.

Thirdly with the age of the internet many complaints are made through email. Just like the customer care that is available twenty-four hours telephone service, the emails should be answered immediately. They solution should be the most convenient for the customer and it’s should be explained well.